Trader Joe’s Costco Kroger Whole Foods Among Top Retailers Recognized for Customer Service by Jordan Okumura


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Wed. August 28th, 2013 - by Jordan Okumura-Wright

<p>Trader Joe’s, Costco, Sam’s Club, Save-A-Lot, Kroger (parent company of Ralph’s and Food 4 Less), Whole Foods, Safeway and Albertson’s all ranked among the top 60 companies in a Temkin Group survey released last week, according to San Diego Union Tribune.<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding"> The survey asked 10,000 U.S. consumers to rate their recent customer service experience on a scale from one (very dissatisfied) to seven (very satisfied). The score was calculated by subtracting the percentage of consumers who gave marks of one, two, or three from the percentage who gave a six or seven.<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding"> Dollar Tree, which recently raised the stakes on grocery competition by announcing plans to add refrigerated and frozen food to 550 of its stores this year, ranked higher than the supermarkets and specialty grocers.<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding"> The rankings for the top grocery companies in the Temkin Customer Service Ratings are as follows (Note: Those with identical ratings are tied for the same rank):<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 8 Trader Joe's<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 8 Hy-Vee, based in West Des Moines<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 8 Costco<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 12 H.E.B., based in San Antonio<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 12 Publix, based in Lakeland, Fla.<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 15 Aldi, the German discount chain<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 15 Sam's Club<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 20 Save-A-Lot<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 24 Piggly Wiggly, based in Memphis<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 36 Kroger (Ralphs and Food 4 Less)<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 44 Whole Foods<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 44 ShopRite, based in Elizabeth, New Jersey<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 51 Safeway (Vons)<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding">No. 56 Albertsons</p><hr class="legacyRuler"><hr class="invisible minimal-padding"><p><a class="btn btn-sm btn-primary col-lg-12" style="white-space: normal;" href="http://www.utsandiego.com/news/2013/aug/27/best-grocers-customer-service-2013-trader-joes/" target="_new"> San Diego Union Tribune </a></p><hr class="legacyRuler"><hr class="invisible minimal-padding">