Trader Joe’s, Costco, Sam’s Club, Save-A-Lot, Kroger (parent company of Ralph’s and Food 4 Less), Whole Foods, Safeway and Albertson’s all ranked among the top 60 companies in a Temkin Group survey released last week, according to San Diego Union Tribune.
The survey asked 10,000 U.S. consumers to rate their recent customer service experience on a scale from one (very dissatisfied) to seven (very satisfied). The score was calculated by subtracting the percentage of consumers who gave marks of one, two, or three from the percentage who gave a six or seven.
Dollar Tree, which recently raised the stakes on grocery competition by announcing plans to add refrigerated and frozen food to 550 of its stores this year, ranked higher than the supermarkets and specialty grocers.
The rankings for the top grocery companies in the Temkin Customer Service Ratings are as follows (Note: Those with identical ratings are tied for the same rank):
No. 8 Trader Joe's
No. 8 Hy-Vee, based in West Des Moines
No. 8 Costco
No. 12 H.E.B., based in San Antonio
No. 12 Publix, based in Lakeland, Fla.
No. 15 Aldi, the German discount chain
No. 15 Sam's Club
No. 20 Save-A-Lot
No. 24 Piggly Wiggly, based in Memphis
No. 36 Kroger (Ralphs and Food 4 Less)
No. 44 Whole Foods
No. 44 ShopRite, based in Elizabeth, New Jersey
No. 51 Safeway (Vons)
No. 56 Albertsons
