SEATTLE, WA - 2020 has felt like a year-long trust fall. In an age when pickup and delivery options take precedent in the retail realm, consumers have put more trust in the buy-side than ever before. Amazon is delivering on this consumer investment, and recently expanded its innovative Key In-Garage Delivery service to reach millions of Prime members across more than 4,000 cities in the United States. The service allows members to have their orders dropped off securely inside their garage for a contact-free option. How’s that for trust?
“Customers tell us they appreciate the convenience and peace of mind that in-garage delivery offers, and we’re happy to expand the service to thousands of additional cities,” said Pete Gerstberger, Head of Key by Amazon. “With this latest expansion, Amazon customers in thousands of big cities and small towns across the U.S. can now enjoy another Prime benefit with convenient, contactless deliveries right in their garage, all backed by the Key by Amazon Happiness Guarantee.”
According to a press release, consumers will need a myQ smart garage door opener to receive packages inside their garage. Once they link the app with Key, customers simply select “FREE In-Garage Delivery” at checkout. Packages are securely delivered by a service professional, and customers can easily use the Key by Amazon app or the Amazon mobile shopping app to find out when package is delivered. To view videos of their delivery, customers can also use a compatible Ring smart home camera with their Ring Protect Plan, or LiftMaster Smart Garage Camera powered by myQ with a myQ Video Storage Subscription.
Part of this launch includes Amazon's latest investment in fresh with the rollout of Key In-Garage Grocery Delivery. Beginning in five cities, this new service enables eligible Prime members to have their grocery orders from Whole Foods Market or Amazon Fresh delivered securely into their garage. The service will be available in select areas of Chicago, Dallas, Los Angeles, San Francisco, and Seattle before expanding to other cities in the U.S.
The Key In-Garage Delivery service was originally launched in 50 cities and is now expanding to Prime members in over 4,000 cities and towns including: New York, Los Angeles, Chicago, Philadelphia, Dallas, Washington DC, Houston, Boston, Atlanta, and Phoenix; and thousands of surrounding areas such as Astoria, NY; Valencia, CA; Oswego, IL; Elverson, PA; Farmersville, TX; Frederick, MD; Magnolia, TX; Salisbury, MA; Peachtree City, GA; and Casa Grande, AZ, among many others.
Will the Key In-Garage Grocery Delivery see further expansion in the coming months? Keep an eye out for reports from ANUK as we continue to follow the fresh grocery sector.
