TOMRA Sorting Food Welcomes Andreas Reddemann as its New Global Service Director
- by Jordan Okumura
BELGIUM - In an effort to further improve its customer care, TOMRA Sorting Food has appointed a new Global Service Director, Andreas Reddemann.
Andreas, who holds a diploma in mechanical engineering from Aachen University, Germany, has extensive experience in creating and implementing worldwide customer service strategies. He will be based at TOMRA Sorting Food’s headquarters in Leuven, Belgium.
“TOMRA Sorting Food is widely recognized as the leader in its field. We understand that this position can only be maintained if we continually improve both our sorting systems and customer care proposition,” Andreas said.
Before joining TOMRA, Andreas was Vice President Service Sales and Customer Support at engine manufacturer MTU Friedrichshafen for three years. Andreas was also Global Service Director for drive engineering business SEW-EURODRIVE where he managed 60 service centers and was directly responsible for 360 people in the eight years prior to MTU, according to a press release.
Head of TOMRA Sorting Food, Ashley Hunter, welcomed Andreas to the team saying, “Andreas is an outstanding appointment for our business. He has an excellent track record delivering global customer service programs and is a proven leader with a great deal of drive and ambition. Andreas is the ideal person to direct and grow our customer service offer as we continue to expand TOMRA Sorting Food’s presence within developed and developing economies worldwide. We look forward to him contributing directly to our business’s ongoing positive momentum.”
In his new role, Andreas will develop TOMRA’s customer care offer in existing and developing markets including Asia, Africa and Latin America while also leading a team of 200 customer service personnel.
Andreas added, “The availability and reliability of our sorting machines is increasingly important and our ability to deliver excellent customer service is a way to clearly differentiate ourselves. My focus is to develop our people, infrastructure and service capability to enable us to provide an excellent standard of care at all times, anywhere in the world.”
TOMRA provides high-performance optical sorters, graders, peeling and process analytics systems for nuts and seeds, dried fruits, potato products, fruits, vegetables, meat and seafood.
Congratulations, Andreas, on your new role with TOMRA!