BENTONVILLE, AR - Change is in the air, especially at retail. One of those companies looking to continually respond to the needs of the consumer, the market, and its foothold amongst the competition is Walmart. The company is now making organizational changes as a part of its mission to integrate its store and digital operations and leadership, according to CNBC, which obtained a memo sent by CEO Doug McMillon to the retailer’s employees.
“Our customers want one, seamless Walmart experience,” McMillon noted in the memo, according to the publication. “Earning more of our customers’ business in food and consumables is foundational to our strategy, and, at the same time, we will expand our ability to serve them with general merchandise in stores and through our broad e-commerce assortment as we continue to invest and build our e-commerce business.”
Some of those changes come through big name hires including Suresh Kumar, Walmart’s Chief Technology Officer, and Janey Whiteside, who took the newly created role of Chief Customer Officer.
Some of the more exciting news is that Walmart is bringing the U.S. supply chain teams together, which will be led by current Executive Vice President of Walmart U.S. Supply Chain Greg Smith. Smith will jointly report to Greg Foran, who runs Walmart’s U.S. stores, and Marc Lore, who runs Walmart’s U.S. e-commerce business.
Currently leading e-commerce fulfillment for Walmart is Nate Faust who will assist with the integration of the new leadership teams before moving to a new, yet-to-be announced position within Walmart, the publication adds.
As a part of the shakeup, twelve other leaders have also been named to the newly created U.S. supply chain leadership team.
As we look to the shift in roles, reporting to Whiteside will be Walmart’s services and digital acceleration team lead, Daniel Eckert, as well as the returns team lead, Linne Fulcher; and the media group lead, Stef Jay. In addition, there are open roles under Whiteside, which include a Chief Experience and Strategy Officer, a Chief Product Officer, and a leader for the customer care team.
Check out the full memo obtained by CNBC, sent by CEO Doug McMillon to the retailer’s employees here. And for the latest in what's happening in retail, keep reading AndNowUKnow.
