<p><strong>WABAN, MASS</strong> - Five industry retailers have been recognized in the new research report The 2012 Temkin Experience Ratings, published by the Temkin Group, according to a recent press release. The research, which took place in January 2012, was a large-scale study with results that revealed that only eight companies provided excellent customer experience, among them Sam's Club, Publix, Aldi, Winn-Dixie, and H.E.B. The report, in its second year, spans over 206 companies in 18 industries, analyzing the consumer experiences of 10,000 participants.<hr class="legacyRuler"><hr class="legacyRuler"><hr class="invisible minimal-padding"> The Temkin Experience Ratings are based on their recent interactions with the companies. Consumers were encouraged to rate three elements of their encounters - Functional, Accessible, and Emotional, on a 7-point scale. After being put through a series of analytical processes, a "net goodness" is achieved that helps the researchers rank the companies. Sam's Club, when analyzed against industry peers, was revealed to have double-digit leads over the average in its industry. The top three industries, reported as having an average rating of "good," were grocery chains, fast food chains and retailers. </p><hr class="legacyRuler"><hr class="invisible minimal-padding"><p>www.temkingroup.com</p><hr class="legacyRuler"><hr class="invisible minimal-padding">
